Privacy Statement And Consent

Grays (NSW) Pty Ltd (‘we’, ‘us’, ‘our’) collects your personal information for the purposes set out in this Privacy Statement and Consent.

Personal information is information or an opinion about an identified, or reasonably identifiable, individual. This may include your name, gender, date of birth, contact details (including your email address and delivery address), billing information (including your credit card details and expiry date), your purchasing preferences and history, and any information contained in correspondence between us.

Providing information about another person
When you give us personal information about another person you represent that you are authorised to do so and agree to inform the person that we have collected their information as part of this application and of the contents of this Privacy Statement and Consent.

Purposes for collecting personal information
We collect your personal information in order to provide you with our online sales and auction services. We will generally collect your personal information directly from you, however in certain circumstances we may collect your information from third parties and/or publically available information sources.

We may also collect your personal information for the following purposes:

  • to register you for an account on our website and administer your access to our services;
  • to execute your instructions and process your online bids and purchases;
  • to communicate with you, including about the status of an online auction, a purchase or a delivery;
  • to process payments to us if you purchase goods or are the winning bidder on an auction item;
  • to manage our relationship with you (including account management, pre and post purchase support and handling enquiries and complaints);
  • to comply with legislative or regulatory requirements;
  • to conduct business with you (if you are a supplier or vendor);
  • to assess any application you make for a job with us;
  • for any internal processes including product development and service improvement, strategic planning and pricing; and
  • (unless you tell us not to) to contact you to discuss other products, sales or auctions that may be of interest to you.

If you do not provide us with your personal information, we may be unable to provide you with our services.

Persons with whom personal information is exchanged

We may disclose your personal information to:

  • our related bodies corporate, agents and contractors;
  • our warehouse and supply partners;
  • vendors, where required for the purposes of delivering goods you have purchased directly to you;
  • delivery service providers (including couriers);
  • service providers, including for the purposes of assisting you with after sales product support and assisting us with processing and collecting payments;
  • external advisers (including recruitment companies, if you apply for a job with us);
  • any person we consider necessary to execute your instructions;
  • any person who is considering whether to acquire or who has acquired any part of our business, or the rights or obligations under the contract that we have with you; and
  • law enforcement, regulatory and government bodies as permitted or required by law in New Zealand, Australia or overseas.

We may disclose your personal information to overseas recipients who provide services and products to us and for administrative, data storage or other business management purposes. Overseas recipients may include our ‘drop ship’ vendors who deliver products direct to you rather than via our usual delivery and courier service providers. It is not practicable to list all of the countries to which your information may be transmitted from time to time, but your personal information may be transmitted between Australia and New Zealand, and it is likely that other such countries will include the United Kingdom, the United States and Hong Kong.

Your rights You have the right to request access and corrections to your personal information that we hold. You also have a right to make a complaint about the way in which we manage your personal information. Our Privacy Policy sets out how to make a request or complaint, and how such requests or complaints are handled. Our Privacy Policy can be found at

To gain access to, seek correction of, or to complain about the handling of the personal information that we hold about you contact our Privacy Officer at Privacy Officer, Eclipx Group, Level 32, 1 O’Connell Street, Sydney NSW 2000, Australia or by email to

You have a right to request our Privacy Policy in hard copy.